Toll Free: 1-866-237-9608 | International: +1 705-445-3505

Shipping & Returns

Most orders ship same day if placed before 2pm EST.

Free Shipping Policy

All orders over $200 USD will be shipped (standard shipping) free of change within Continental North America.
Express shipping is optional at reasonable rates.

When You Can Expect Your Shipment

WE CANNOT GUARANTEE SHIPPING TIME

All products within Continental US are shipped by regular mail through the United States Postal Service (USPS). Delivery time is between 2 and 6 business days.
USPS Standard Shipping delivers between 2 and 6 business days from order date.
USPS Express Post delivers between 2 and 3 business days from order date.

Overseas shipments are by air.
Most European orders are delivered within 1-2 weeks.
Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.
Origin: 410 Diamond Street, Berlin, PA, 15530 USA

Shipping and Handling Policy

  • We will be responsible for the shipping charges if the wrong or defective items are shipped.
  • Shipping labels are generated directly from the shipping information you have entered when placing your order. If you provide us an incorrect zip code or other addressing error (e.g. incorrect or missing apartment number) you will be charged $20 to cover fees levied by the shipping company for this correction.
    Please note: We are unable to reroute parcels after they have left our shipping department.
  • For shipments that are Returned to Sender in the Continental US due to non pickup or refusal, you will be charged $25.00 to have your parcel reshipped to you. Should you not desire reshipment of the parcel, the customer will be responsible for all Return To Sender fees incurred, upon our receipt of the parcel.
  • Some countries will charge import taxes, customs duties or sales taxes on orders over a certain value; check with your postal service or customs division to determine what charges you might incur. MendMeShop is not responsible for informing customers of import laws, taxes or other charges, if any, for the countries we ship to nor can we predict what they might be. Any additional charges for customs clearance must be borne wholly by the recipient. MendMeShop is legally bound to list the full retail value of each item being shipped for international shipments.
 

60 Day Money Back Guarantee

MendMeShop wants you to be happy with your purchase: therefore, your MendMeShop products come with a 60 Day Money Back Guarantee from date of purchase. If you are not satisfied with your purchase, simply return the item(s) in good condition within 60 days. We do not charge any re-stocking fees. For overseas orders, this guarantee is extended to 75 days as shipping time can be longer.

We will also refund the purchase amount of all unopened ultrasound gel bottles. The bottle that comes with the unit is yours; feel free to use it all as it does not affect your refund.

Return Policy

To Return a Product for Refund

  1. Call us before returning any products purchased from our online shop. It is important that you receive full return instructions to avoid any unnecessary complications or fees.
    Toll Free Return Line within the US and Canada 1-866-237-9608
    International Returns Canada +1-705-445-3505
  2. Send it back to us by regular mail at:
    MendMeShop Returns, 20 Sandford Fleming Road, Collingwood, Ontario, Canada, L9Y 4V7
    DO NOT SHIP VIA COURIER. If you parcel is shipped via courier (i.e. FedEx, Purolator, UPS), it will be refused and returned to you at your own cost.
  3. Please ensure that the sentence "CANADIAN GOODS RETURNING TO SELLER FOR REFUND" is clearly marked on the box, as well as listed under the reason on the customs paperwork. This is necessary to inform Canadian Customs that a sale to Canada is not being made and therefore, duty fees should not be charged.
  4. Please include your receipt or your name and original shipping address inside the box.
  5. Please ask for a Customs Declaration tracking number and retain this tracking number in case you need to track this parcel. Please have this number on hand if calling us regarding your return.
    We cannot refund money for items that we do not receive.
  6. MendMeShop recommends that you insure the parcel, but it is not required.
  7. We will refund the purchase amount of the product when we receive the complete unit back with no hassles and no re-stocking fees.
  8. The customer is responsible for the cost of return shipping.

To Return a Product for Repair or Replacement

All MendMeShop products come with an automatic 1 year warranty from date of purchase. This warranty can be extended for 4 more years (a total of 5 years) at a cost of $25 USD. To extend your warranty, select the extended warranty option during checkout or call us within 60 days of your purchase to add it to your products.

To return an item for repair or replacement call us and we will provide instructions.
Toll Free within the US and Canada 1-866-237-9608
International 1-705-445-3505

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